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Level 1: Joiner
Posts: 1
Registered: ‎03-05-2019

Contract renewed%20without%20confirmation

I’m fuming that my contract for my iPad has been renewed without any confirmation from myself or O2 and I think it is ridiculous that I’ve been unknowingly paying for a device I don’t use
Posts: 88,238
Topics: 532
Registered: ‎04-04-2012

Re: Contract renewed%20without%20confirmation

@TheLemon6 unless you cancel, your contract will continue on a rolling monthly basis.

You can cancel now by giving notice on the contract https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 41: Prodigal
Posts: 3,872
Registered: ‎26-03-2014

Re: Contract renewed%20without%20confirmation

Contracts don't get renewed.
They are continuous with minimum terms - meaning unless you cancel them they carry on regardless.
You're best off getting in touch with customer services - see the following link: Guide: How to find help & contact O2 

Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 26: Upbeat
Posts: 3,626
Registered: ‎03-08-2018

Re: Contract renewed%20without%20confirmation

Hello @TheLemon6 

 

Very sorry to hear you are so upset.  I have had contracts with other providers and they have said to me that they do roll it on 30 day periods so that I was not "cut off" and left without communication and they were  awaiting my decisions, I thought this was good for me really as sometimes I couldn't make up my mind what I wanted to do for a couple of months or so, then I would sort it out.  

 

I do hope you can sort this out and the outcome is a good one for you.  Best wishes TallTrees



Posts: 70,212
Topics: 547
Registered: ‎04-01-2009

Re: Contract renewed%20without%20confirmation

It isn't ridiculous. It's like any other contract. It continues once the minimum term is completed until you cancel it. The same goes with gas, electric, insurance etc.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

 

3. How long this Agreement lasts

  1. 3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.
  2. 3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below. This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement.
Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Registered: ‎22-08-2016

Re: Contract renewed%20without%20confirmation

[ Edited ]

Well said @jonsie. The trouble is most people don't read the Terms and Conditions when they sign a contract, whether for a new phone, tablet or gas, electric, etc. Then are amazed when that contract continues after the minimum term without any further communication from them or the contract provider. 

 

Any contract whatever for, whoever with will only end when a request/decision to end is made either by the person named in the contract (their request) or by the company providing the contract (their decision).

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Anonymous
Posts: 0

Re: Contract renewed%20without%20confirmation

This would have been explained to you when you signed the contract. Always make sure you understand the terms before you sign any contract 

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Registered: ‎22-08-2016

Re: Contract renewed%20without%20confirmation

[ Edited ]

One other point. No one, with all the scams there are about, should be unknowingly paying for something they know nothing about. Most of the major banks have apps that can be dowloaded on your phone. And regular checks should be made in order to spot any unusual debits you don't recognise. The sooner recognised the sooner further money being taken, if it's a scam, can be stopped. I know exactly what money has been debited to my account, as well as what's been credited by checking my statement, on my phone, daily. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 72,747
Topics: 686
Registered: ‎14-01-2013

Re: Contract renewed%20without%20confirmation


@jonsie wrote:

It isn't ridiculous. It's like any other contract. It continues once the minimum term is completed until you cancel it. The same goes with gas, electric, insurance etc.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

 

3. How long this Agreement lasts

  1. 3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.
  2. 3.2 At the end of any Minimum Period this Agreement will continue until it's ended by you or us in line with paragraph 8.2 below. This Agreement may end before the end of any Minimum Period if you or we end it in line with paragraphs 5 or 8 or under any Related Agreement.

Or unless the company concerned writes to you to say a 1 year fixed term contract is ending (as with gas /electric if you are on a FTC)

It's different with a phone or device and is in the terms and conditions. Quite right. People would be moaning again IF they had been cut off and left without means to contact people.

 

I am surprised you haven't noticed this before now @TheLemon6 

I check my online bank every couple of days. Having been the victim of fraud twice, I now keep a much closer eye on what is taken out of my account.

*The Game Is On*


Anonymous
Posts: 0

Re: Contract renewed%20without%20confirmation

I like MI5 check my accounts regularly & particularly the myo2 app & others every day. That may seem ocd & over cautionary to you but it is an excellent way to check. If you can’t understand or commit to the terms of any contract then maybe pay as you go or buying the device outright would be a better solution for you