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Level 8: Talented
Posts: 629
Registered: ‎10-07-2019

Confused?

Why is trying to check my balance such a faff? I just want to know how much allowance I have left. 

If I use the app it only tell me the standard amount 

3B43E85D-5C8B-4A98-BCA9-93D8A8D66AFB.jpegAnd if i use 20202 I then get 4 texts. 

 

1 of 4: O2:2 of 4: O2: You've got 1722.7MB of data from your offer allowance left to use in the UK or our Europe Zone until 28 Aug at 11:59pm.

2 of 4: O2: You've got 1722.7MB of data from your offer allowance left to use in the UK or our Europe Zone until 28 Aug at 11:59pm.

4 of 4: O2: You've got 491 minutes & 0 seconds of your offer allowance left to use in the UK or EU until 28 Aug at 11:59pm.

3 of 4: O2: You've got 4988 text messages from your offer allowance left to use in the UK or EU until 28 Aug at 11:59pm.

 

Is it too much to ask for a straightforward you’ve got this, you’ve got that and the date of expiry, or the app showing me the correct total.

 

or am I doing something wrong?

iPhone 6S Plus
EE 20gb sim only
Apple Watch Series 5
Posts: 89,174
Topics: 536
Registered: ‎04-04-2012

Re: Confused?

I'd be more inclined to believe the app but it can take a few hours to catch up when using data, which usually sorts itself out around midnight when the system updates.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 8: Talented
Posts: 629
Registered: ‎10-07-2019

Re: Confused?

[ Edited ]

I’m presuming the two totals on the texts are the 2gig for £10 big bundle and the the other total is the bonus 2gig they’re chucking in for 12 months.
Surely the app should show that too? I’m not sure how it works here, never had this with Three.

iPhone 6S Plus
EE 20gb sim only
Apple Watch Series 5
Posts: 89,174
Topics: 536
Registered: ‎04-04-2012

Re: Confused?

You data bonus should show as an active bolt on in the app if it is working, but will only kick in when the base tariff data is used up, so it will start at 2gb, reduce to zero, then start at 2gb again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 8: Talented
Posts: 629
Registered: ‎10-07-2019

Re: Confused?

The app is still useless.. No bolt on 

1C0E0524-F4C2-48D5-BB13-7678F3D16C94.jpeg

 

So I’m having to use the elongated text service to find out..

1 of 4: O2: Hello. You've got 4996 texts, 482 minutes of calls, and 1783.9 MB of data left in your Big Bundle. Make sure you use them before 29 Aug.

2 of 4: O2: You've got 1577.3MB of data from your offer allowance left to use in the UK or our Europe Zone until 28 Aug at 11:59pm.

3 of 4: O2: You've got 4983 text messages from your offer allowance left to use in the UK or EU until 28 Aug at 11:59pm.

4 of 4: O2: You've got 485 minutes & 0 seconds of your offer allowance left to use in the UK or EU until 28 Aug at 11:59pm.

 

Who can this be fed back to? Surely the app should show offer data, minutes & texts as well?

 

Annoying..

iPhone 6S Plus
EE 20gb sim only
Apple Watch Series 5
Posts: 89,174
Topics: 536
Registered: ‎04-04-2012

Re: Confused?

Makes no sense to be using the bundle data and offer data at the same time either!

@EmilieT any help available at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: Confused?

@OldFart I can certainly get this looked into for you! Watch out for a Private Message shortly Smiley Happy

 

Thanks for the mention @MI5!

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Level 8: Talented
Posts: 629
Registered: ‎10-07-2019

Re: Confused?

[ Edited ]

So this month.. the app is showing the standard tariff amount + the rollover data.. but still not the offer amounts.

3244EE3A-EF72-4417-AD56-E6C5F91462D7.jpeg

 

 

But now not the 20202 service is NOT showing the offer amounts.. So I can't check anything..

 

C3BFBBE4-2F17-4E1A-9066-B4D360B49D03.jpeg

 

Customer service did ring me and say they'd look into it but there's been nothing back.. 

Not sure why such a basic issue is such a big / unsolvable problem.

iPhone 6S Plus
EE 20gb sim only
Apple Watch Series 5