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Anonymous
Posts: 0

Re: Complaints?

It may be a "value added service" but when it is offered as a means to solve the problems I have with the service and the sales and support team both state that they are offering me the service if I will stay then it becomes part of the contract. As I said before, both O2 and I have recordings. As to court date, I doubt that would ever happen, its easier to get rid of me. I would happily offer you proof of action taken against BT, TESCO and others that have failed to live up to their contracts. 

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Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Complaints?

I'd be much more interested in any resolution you come up with O2
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
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Anonymous
Posts: 0

Re: Complaints?

So would I. Hence why I waited 5 months to try and resolve this issue. It is my really great regret that I feel I have no option left but to leave and take action. I have tried EVERY avenue with O2. My biggest regret was I really like the UK support centre and I have always felt that the individuals that I spoke to were trying to help. It seems that there is a tier of management behind them that causes the problems.

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Posts: 95,407
Topics: 543
Registered: ‎04-04-2012

Re: Complaints?

If the latest info is correct you will be able to use TUGo in 2 days time anyway....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 10: Inspirational
Posts: 337
Registered: ‎14-01-2011

Re: Complaints?

Ok, there's a reason they're called VAS, and exempt from the contract, but good luck with your pursuit.



ewan