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Online chat and repair arrangements are proving to be a complete waste of (hours) of my time and are unable to get any further than agreeing to do a repair. Could someone please inform as to how the complaints process works and how I complain.  



a very frustrated PD

Posts: 99,283
Topics: 765
Registered: ‎14-01-2013

Re: Complaint

Hi @Anonymous

Have a look here at this link http://www.o2.co.uk/how-to-complain

*The Game Is On*

Posts: 115,850
Topics: 571
Registered: ‎04-04-2012

Re: Complaint

What is the problem you are having?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: Complaint

Do not use o2 repairs as they do not have a good reputation, go to your phones manufacturers for a repair