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Level 1: Joiner
Posts: 1
Registered: ‎28-10-2018

Compensation

Will I get compensation when the network was down as I was waiting on an important call.
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Posts: 101,989
Topics: 550
Registered: ‎04-04-2012

Re: Compensation

No.
You weren't the only one who suffered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Compensation

Not likely if its back on tomorrow.

See main thread here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

*The Game Is On*

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Anonymous
Posts: 0

Re: Compensation

Very likely no

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Posts: 80,287
Topics: 573
Registered: ‎04-01-2009

Re: Compensation


@Megan1 wrote:
Will I get compensation when the network was down as I was waiting on an important call.

Now there's a coincidence, so was I.

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Moderator
Posts: 52
Registered: ‎28-09-2018

Re: Compensation

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The community team.