on 07-12-2018 05:33
on 07-12-2018 05:42
Depending on the circumstances, it may be appropriate for your provider to offer you some money back while repairs are being carried out.
In more extreme cases, where repairs take much longer (for example it takes longer than usual to access a mast site to undertake repairs), you may be entitled to an additional refund or account credit.
In cases where you have been without service for some time, you may also have the right to leave the contract without penalty. There may be a term in your contract saying you can do this if your provider has failed in its obligations to you or breached a key condition.
on 07-12-2018 05:43
on 07-12-2018 08:16
Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.
The community team.