Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 2
Registered: ‎06-12-2018

Compensation

I totally understand that sometimes problems arise but for this problem not to be rectified by now is embarrassing. I run a small industrial roofing business and don't have the luxury of sitting in an office on Wi-Fi. I actually had to leave work early as I had to try and catch quite deadlines which I've missed thanks to o2.
I feel there should be some form of compensation put in place by o2 to help people who have lost money due to their mistakes. Not all of us are just missing a day on Facebook.
Posts: 8,196
Topics: 108
Kudos: 1,660
Registered: ‎17-03-2015

Re: Compensation

@James73 If you rely solely on a phone for your business then you should also consider some form of back up

iPhone XR 64GB
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎06-12-2018

Re: Compensation

I'm in the same boat, you don't expect a whole network to go down. I'm not getting/able to calls or texts.
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: Compensation

Sames happened to me iv lost a job today to suply and fit a conserventry lost a profit of probably around 7 thousand pounds due to the customer thinking i wasnt intrested as i couldnt call them back , an I also rely on my phone to mate why would u need a business back up plan what a pointless message 

Anonymous
Posts: 0

Re: Compensation


@James1971 wrote:
I'm in the same boat, you don't expect a whole network to go down. I'm not getting/able to calls or texts.

I'm sure O2 didn't expect it either, hence the pickle you're all in! 

Posts: 64,996
Topics: 537
Registered: ‎04-01-2009
Anonymous
Posts: 0

Re: Compensation


@b4u2 wrote:

We're unable to help with compensation at the moment. So I'm requesting you to contact us back once the services are restored.
We'd be able to discuss about the compensation then.


Sounds fair. No point in giving you 12 hours worth if its down for 24. 

Posts: 64,996
Topics: 537
Registered: ‎04-01-2009

Re: Compensation


@b4u2 wrote:

We're unable to help with compensation at the moment. So I'm requesting you to contact us back once the services are restored.
We'd be able to discuss about the compensation then.


Seems you have Wi-Fi or data, so are you missing many calls or texts?

Community Manager
Posts: 3,786
Registered: ‎18-04-2018

Re: Compensation

Hi @James73, and thanks for reporting issues with the network earlier. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread to share your feedback. 

 

Thanks, 

 

The community team. 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service!
Home Assistants Let us know if you use a digital home assistant, and what you think about this type of tech.
Chatbots & Artificial Intelligence - Do you have any experience with these?
Priority tickets calendar! 20-26 May - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
signature