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Level 1: Joiner
Ross
Posts: 4
Registered: ‎30-09-2015

Compensation

on ‎06-12-2018 12:21

Will we be compensated for this network failure?

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Anonymous
Posts: 0

Re: Compensation

on ‎06-12-2018 12:23

Probably not as they’ll use their no 100% service guaranteed in the t&c to get past this
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Cleoriff
Posts: 97,030
Topics: 757
Registered: ‎14-01-2013

Re: Compensation

on ‎06-12-2018 12:29

@RossIt will be entirely dependent on how long its down for. If you have a week of no service you may stand a chance. Anything less than that then no....

*The Game Is On*

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viridis
Posts: 13,405
Topics: 83
Registered: ‎14-01-2014

Re: Compensation

on ‎06-12-2018 12:52

22p a day dude,
Not gonna happen.



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Level 1: Joiner
Tomtombentham
Posts: 1
Registered: ‎06-12-2018

Re: Compensation

on ‎06-12-2018 13:01

The end of my 4 Accounts with 02 cant come soon enough , they are getting worse each year and just dont care about there customers until you tell them you are leaving 02 and switching to another network provider.

GET THIS MESS SORTED 02 !

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davethorp
Posts: 1,035
Topics: 8
Kudos: 154
Registered: ‎13-07-2008

Re: Compensation

on ‎06-12-2018 13:10

O2 have compensated people before when there has been a national outage of this magnitude before but that by no means means they will do on this occasion 

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MI5
Posts: 114,060
Topics: 568
Registered: ‎04-04-2012

Re: Compensation

on ‎06-12-2018 13:12

Everyone got a £10 store voucher after the last big one
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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davethorp
Posts: 1,035
Topics: 8
Kudos: 154
Registered: ‎13-07-2008

Re: Compensation

on ‎06-12-2018 13:39

3 days credit to pay monthly bills too at least on the one in 2012

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jonsie
Posts: 83,176
Topics: 577
Registered: ‎04-01-2009

Re: Compensation

on ‎06-12-2018 13:43

Buzzword of the day :: Compensation

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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Former Staff
EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Compensation

on ‎06-12-2018 14:21

Thanks for reporting issues with the network today. We have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to share your feedback. 

 

Thanks, 

 

The community team. 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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