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Level 1: Joiner
Posts: 1
Registered: ‎08-12-2016

Compensate

I think o2 should give every customer money as they have disrupted a lot of people with no data and couldn't receive calls or texts most of the day
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Compensate

[ Edited ]

@Briansime1981 Your Terms & Conditions state that 100% up time is not guaranteed. No network will guarantee that. If you do get any compensation, it will be a small amount. This outage has affected 32 million customers. Don't start planning your trip to Cancun.Smiley Wink

https://status.o2.co.uk/

I DO NOT WORK FOR O2



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Posts: 101,989
Topics: 550
Registered: ‎04-04-2012

Re: Compensate

Unfortunately “it” happens occasionally.
Missing you Facebook updates isn’t really a major issue in the scheme of things.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: Compensate

I have to agree the amount of times just this year o2 has gone down is pathetic
Fair enough it happens but seems o2 more than other networks
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Posts: 80,287
Topics: 573
Registered: ‎04-01-2009

Re: Compensate

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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Compensate

@Briansime1981

There is a main thread running where people are discussing all issues relating to O2's outage. Compensation has also been discussed...https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

*The Game Is On*

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Level 1: Joiner
Posts: 6
Registered: ‎06-12-2018

Re: Compensate

I've been trying to send texts today, all of which have failed yet despite this O2 have deducted the cost of each text from my Pay As You Go balance.  This was before I heard about the network outage.  Surely O2 should compensate me because I've been charged for a service which they haven't provided!

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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: Compensate

 @AndyShef You will have to speak to customer service when the network is running again, but I expect it will take you some time to get through. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Compensate

Hi @Briansime1981 and @AndyShef, and thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

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