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Community forum problems

Cleoriff
Level 94: Supreme
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I know @MI5 started his 'Lonely' thread yesterday.... as he was the only one who managed to get online ...but I thought I would start this one in the hope that management may be able to advise us about Forum issues

Many of the regulars are aware of problems experienced when trying to access the forum over the past 2 days

For me it started on Monday 25th. All ok first thing, then unable to log on for about an hour 8-9am

I had problems again on the Monday evening ...no access from 4-7 pm.

Yesterday (Tuesday) I was 'locked out' from about 4pm till 9pm.(Along with the majority of others I suspect...except MI5) Twitter was alive with the sound of complaints

It was stated that GiffGaff had the same problem.

So a couple of questions from me....

Is this related to Mondays network outage?

Has the forum been compromised?

Is it likely to happen again soon?

Veritas Numquam Perit

Girl in a jacket
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DinoF
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@DinoF wrote:

I want to add that I am also getting errors on this website (forum pages).

 

Mainly a "This Connection was Reset" (big yellow hazard sign with an exclamation mark inside it!!) error everytime I simply just reload the forum page?Destroy

 

I have to keep reloading the webpage until it finally laods up correctly! Very frustrating......

Smiley Frustrated#

 

For the record, I am using Windows 7 and Firefox 38.0.1


...still getting this, this morning?? Destroy

 

Is there any update on a fix?

 

 

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MI5
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I've been getting it everytime I log in for over a week now - no sign of any update or improvement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Same for me, every single time when I log out and most times if I minimise the tab to do something else. Also does it at odd times when hitting the post button when replying. Getting really annoying. No problems with any other sites. 

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Cleoriff
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Here's a weird one. Arrived in Spain and tested the Note 3 for log in problems. None whatsoever. Straight on

Get to apartment ...different laptop though still running Win 7 and FF and couldn't get on. 3 attempts and eventually triumphed. My concern is... the regulars know of this problem and will keep persevering....but what about new posters?

 

Veritas Numquam Perit

Girl in a jacket
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DinoF
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I don't actually need to log out for this to happen.

 

I stay logged into the forums (the site used to log me out after 30 mins but has recently now been keeping me logged in until I actually manually log out - a good improvement! wink ) and just refresh the tab, and it STIL gives me the error more often than not.

 

Something STILL very broken somewhere Destroy

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Cleoriff
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I am actually noticing that some first time posters are showing their name twice

capture new customers.JPG

This has only started happening since the forum problems last week...

Veritas Numquam Perit

Girl in a jacket
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jonsie
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So how does this work? I'm signed in around 4 hours ago then switch the tablet off. Go shopping, eating, come back, put it on charge, switch on maybe 15 mins ago in the bar, I get a half loaded page but I'm signed in. Definitely bust! 

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jonsie
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My last word on the subject @Toby. .....

Screenshot_2015-06-02-21-51-39.png

Screenshot_2015-06-02-21-54-47.png

for gods sake get it sorted.....

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viridis
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Sometimes you gotta Refresh the page to load up the enhanced post functions too (attach pic, link, smileys etc)
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Cleoriff
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@viridis wrote:
Sometimes you gotta Refresh the page to load up the enhanced post functions too (attach pic, link, smileys etc)

Which is ok for regulars who know we have problems...what about the new posters? Or conversely could this only be happening to the regulars? Either way, it's not sorted a week on and we are none the wiser...

Veritas Numquam Perit

Girl in a jacket
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