Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Posts: 99,104
Topics: 765
Registered: ‎14-01-2013

Community forum problems

I know @MI5 started his 'Lonely' thread yesterday.... as he was the only one who managed to get online ...but I thought I would start this one in the hope that management may be able to advise us about Forum issues

Many of the regulars are aware of problems experienced when trying to access the forum over the past 2 days

For me it started on Monday 25th. All ok first thing, then unable to log on for about an hour 8-9am

I had problems again on the Monday evening ...no access from 4-7 pm.

Yesterday (Tuesday) I was 'locked out' from about 4pm till 9pm.(Along with the majority of others I suspect...except MI5) Twitter was alive with the sound of complaints

It was stated that GiffGaff had the same problem.

So a couple of questions from me....

Is this related to Mondays network outage?

Has the forum been compromised?

Is it likely to happen again soon?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 99,104
Topics: 765
Registered: ‎14-01-2013

Re: Community forum problems

Just to add to my own experience of last night. I could view the forum offline. The problems started when I tried to sign in. The message I got was 'connecting....connecting...connecting'...and then the connection timed out.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Anonymous
Posts: 0

Re: Community forum problems

I know there was the outage on Monday but what actually happened yesterday?

I could not log in at all in the evening, it just kept saying connecting or would load very slowly & would not let me sign in.

I managed to log on about 9.00 last night then not again until about 11.45pm

Will this happen again today or over the next few days/weeks
Anonymous
Posts: 0

Re: Community forum problems

Also how could some users still get on the forum when it was down but everybody else couldn't
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Community forum problems

My guess is because they logged on just before the server went down, I was on until I logged out.
I can only think it was a server security software update after a denial of service attack, when these happen on psn, they soon after do a server update and if you're logged on, you stay on. But if not, then all services are denied until fixed.



Level 70: Enigma
Posts: 16,897
Registered: ‎31-03-2010

Re: Community forum problems

I was wondering the same thing @Anonymous I was able to view the All Topics page, but wasn't able to actually read any of the threads. In the end I just gave up for the day in the hope that things would be resolved this morning, which they obviously have. Was the outage on the O2 Community pages related to the outage some phone users had on Monday, or was it just coincidental?

 

To say that the last few days for O2 have been a shambles would be a gross understatement. Perhaps @Toby or someone else from the O2 Community Team can shed some light on what happened?

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 99,104
Topics: 765
Registered: ‎14-01-2013

Re: Community forum problems

Although I think perksie said he was actually logged on but not posting. When he went back to the forum to post again and refreshed the page, the forum went off completely for him?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 99,104
Topics: 765
Registered: ‎14-01-2013

Re: Community forum problems

I have just been told that two of the members who posted on this thread earlier are now unable to get back online. All seems ok for me at present....Smiley Frustrated

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 13,406
Topics: 83
Registered: ‎14-01-2014

Re: Community forum problems

I can now



Highlighted
Posts: 99,104
Topics: 765
Registered: ‎14-01-2013

Re: Community forum problems


@viridis wrote:
I can now

Welcome back....Bouncy

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker