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Posts: 67,058
Topics: 662
Registered: ‎14-01-2013

Re: Charged for data in Norway but never been to Norway, ever

So pleased you got a gesture of goodwill @nousrname

Always risky when taking phones on aircraft and ships.

Best way to avoid any charges is to turn your phone off completely. (Annoying I know... but we do see similar posts to yours often)

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎08-05-2019

Re: Charged for data in Norway but never been to Norway, ever

Yes,

 

I have a bill for £40 of data for connecting to a mast in Norway while flyig back from New York.

 

I have goodwill gesture for £20 but I have told them I will be taking it further

Posts: 66,037
Topics: 539
Registered: ‎04-01-2009

Re: Charged for data in Norway but never been to Norway, ever

Frequent complaint unfortunately.

Let us know how you get on but 50% is a reasonable gesture from O2.

Posts: 85,749
Topics: 522
Registered: ‎04-04-2012

Re: Charged for data in Norway but never been to Norway, ever

@Krupp

Have you seen the help here ?

https://community.o2.co.uk/t5/How-to-Guides/Cruise-Liners-Aircraft-Charges/ba-p/1058892

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎08-05-2019

Re: Charged for data in Norway but never been to Norway, ever

Thanks,

 

Yes £20 goodwill is nice, but still £20 for data I have never used sat on a plane!!

 

I have escalated it through customer services, waiting a call tomorrow, they have gone home for the night

Level 1: Joiner
Posts: 5
Registered: ‎08-05-2019

Re: Charged for data in Norway but never been to Norway, ever

Thanks fro the link, really helpful, if its satellite based networks i'm connecting to I understand that, but they are just not helpful, I did NOT use the phone the either waive the £40 or I take it even higher, hey must be fleecing thousands with this, oops sorry not our fault cough up anyway
Posts: 66,037
Topics: 539
Registered: ‎04-01-2009

Re: Charged for data in Norway but never been to Norway, ever

Posts: 5,040
Topics: 88
Ideas: 2
Registered: ‎11-04-2012

Re: Charged for data in Norway but never been to Norway, ever

Interesting. 

 

Two features on Android to be wary of:

 

Screenshot_20190508-185414__01.jpg

 

Turn the one above Off when travelling in foreign parts, and

 

Screenshot_20190508-185215__01.jpg

disable the Smart Wi-Fi switcher feature. 

 

I have been able to latch onto Wi-Fi from a nearby coach whilst sitting in a car in heavy traffic, as the coach was between me and the nearest mobile phone mast, and the coach's on-board Wi-Fi signal was the stronger signal... rolling eyes

 

Conceivably, the same could happen when sitting at a boarding gate at a busy airport - you latch onto a stronger signal coming from a plane at an adjacent gate, or similar.

 

Must check our Community Guides and see what they say about this.

 

Glad you got a Goodwill payment. 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 1: Joiner
Posts: 5
Registered: ‎08-05-2019

Re: Charged for data in Norway but never been to Norway, ever

Thanks for the aadvice , most helpful.

 

O2 called back today and have waived all £40 of data charge from Norwegian phone mast.

It will show as a £40 credit on my bill on the 16 May so I will let you know.

 

Sorry if I messed up Post / Thread as I am total noob!!

@pgn @jonsie @MI5 @Cleoriff 

 

Thanks guys!

 

Krupp

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Posts: 66,037
Topics: 539
Registered: ‎04-01-2009

Re: Charged for data in Norway but never been to Norway, ever