Charged for data in Norway but never been to Norway, ever

[nousrname]

I have taken two separate trips to a country in South East Asia let’s say on Nov 1st and Dec 1st. Both were 12.5 hour flights from London Heathrow with Wi-fi on board but you have to purchase it, which I did not. I always ensure that my phone is on airplane mode before take off.

O2 is charging me data worth £44 and £33 each trip on Nov 1st and Dec 1st i.e. both days of departure. The system says I used the data in Norway. I have never been to Norway. The flight path is over Belgium/Germany/Austria. The times that the internet was used, the first might coincide with the plane landing in south east asia but the second time was when I was in Heathrow!!

An investigation has been launched. I just cannot understand what has happened here. I’d like to know if anyone else has had the same thing happen to them?

[pgn]

Glad you were able to recoup the charges, @Krupp - and we all were noobs once 

[MI5]

Nice one mate

[Cleoriff]

Excellent news @Krupp 

[Krupp]

@Cleoriff @MI5 @pgn @jonsie 

Quick update on Norway Saga:

Had bill with £40 credit ( to cancel out £40 charge)

Was billed £11 VAT, £8 of which was for above charge ?!?!

VAT is always £3 roughly, had web chat, argued toss, was given £8 credit for next month, these clowns will just charge you anyway even though they are in the wrong !!!

[jonsie]

Well done for not giving in to the charges. Many would!

[pgn]

The gift that keeps on giving, @Krupp  - Kudos for sticking with it!