on 11-01-2019 11:10
So pleased you got a gesture of goodwill @nousrname
Always risky when taking phones on aircraft and ships.
Best way to avoid any charges is to turn your phone off completely. (Annoying I know... but we do see similar posts to yours often)
on 08-05-2019 17:18
I have a bill for £40 of data for connecting to a mast in Norway while flyig back from New York.
I have goodwill gesture for £20 but I have told them I will be taking it further
on 08-05-2019 18:05
Have you seen the help here ?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 08-05-2019 18:06
Yes £20 goodwill is nice, but still £20 for data I have never used sat on a plane!!
I have escalated it through customer services, waiting a call tomorrow, they have gone home for the night
on 08-05-2019 18:09
on 08-05-2019 19:02
Two features on Android to be wary of:
Turn the one above Off when travelling in foreign parts, and
disable the Smart Wi-Fi switcher feature.
I have been able to latch onto Wi-Fi from a nearby coach whilst sitting in a car in heavy traffic, as the coach was between me and the nearest mobile phone mast, and the coach's on-board Wi-Fi signal was the stronger signal...
Conceivably, the same could happen when sitting at a boarding gate at a busy airport - you latch onto a stronger signal coming from a plane at an adjacent gate, or similar.
Must check our Community Guides and see what they say about this.
Glad you got a Goodwill payment.
on 10-05-2019 21:17
Thanks for the aadvice , most helpful.
O2 called back today and have waived all £40 of data charge from Norwegian phone mast.
It will show as a £40 credit on my bill on the 16 May so I will let you know.
Sorry if I messed up Post / Thread as I am total noob!!