Changing to SIM only best deal impossible online - Surprised not !

[Anonymous]

Clearly it's been made impossible online to change down at the end of your contract to the latest SIM only deal .

when in your O2 account, the only suggestions available are phenomenally more expensive than the shop page.

as the best offers are not "new customers only", this is illegal by blatantly not illustrating these offers. 

Am forwarding the deliberate variance to M Lewis & Watchdog. 

Frustrates me when companies blatantly over price and break the law simply by not showing the full price structure.

Example is 5G for over £20 on my O2 page and it's 6G for £16 in online shop

[MI5]

Are you looking at "upgrades" or "tariff change" ?

[jonsie]

Have you tried calling customer service? 

They will put you on any online deal as they did with me. 

[Cleoriff]

@AnonymousI'm not certain about that. After my first year simo...I got a better deal the 2nd year. I admit there was a sale on and I took advantage of it. (6 months at half price)

Edited to add....I initially moved from contract to sim only and was a lot better off....i suppose its the luck of the draw at the time. There are deals to be had certainly

[MI5]

If you're not looking at upgrading your contract, all you will see are tariff changes which are always poor value.

[Anonymous]

Simply a tariff change, retaining existing phone. Tnx

[MI5]

Then you need to upgrade to a sim only tariff.

[jonsie]

Which customer service will do for you if there is a deal that suits you. 

[MI5]

Or use the upgrade now link in your MyO2 http://www.o2.co.uk/myo2

[Anonymous]

I appreciate phoning CS will probably resolve this but it's the principle of the fact that it is illegal to offer a higher price when there is a lower price available. 

In addition, some people will not review pricing to the same detail and therefore O2 are relying on people signing up ignorantly to an overpriced deal. 

The he marketing naivety here, is that tonight myself & my wife are at the end of our contracts as of last week and tonight are looking to go SIM only. This just now encourages me to look at the Virgin & EE offers, especially given its Black Friday week. 

Retention, should be any business's platform for growth !