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Anonymous
Posts: 0

Cancelling order

Will I receive an order cancellation email?
Posts: 115,325
Topics: 571
Registered: ‎04-04-2012

Re: Cancelling order

Best to chase it up with customer services to make sure the cancellation was processed correctly.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,869
Registered: ‎23-07-2014

Re: Cancelling order

Hey @Anonymous Did you end up receiving the email before contacting CS in the end? Is it all good now? Smiley Happy Cheers

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Anonymous
Posts: 0

Re: Cancelling order

They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it
Posts: 83,741
Topics: 577
Registered: ‎04-01-2009

Re: Cancelling order

If you requested a change then the order would have to be cancelled, nothing is easy with O2 like just changing the colour or tariff. Cancel and begin again I'm afraid. 

Posts: 115,325
Topics: 571
Registered: ‎04-04-2012

Re: Cancelling order


@Anonymous wrote:
They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it

Standard practice !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)