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Cancelling order

Anonymous
Not applicable
Will I receive an order cancellation email?
Message 1 of 6
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MI5
Level 94: Supreme
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Best to chase it up with customer services to make sure the cancellation was processed correctly.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 2 of 6
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Marjo
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Hey @Anonymous Did you end up receiving the email before contacting CS in the end? Is it all good now? slight_smile Cheers

Message 3 of 6
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Anonymous
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They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it
Message 4 of 6
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jonsie
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If you requested a change then the order would have to be cancelled, nothing is easy with O2 like just changing the colour or tariff. Cancel and begin again I'm afraid. 

Message 5 of 6
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MI5
Level 94: Supreme
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@Anonymous wrote:
They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it

Standard practice !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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