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Anonymous
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Calls to 0800 numbers now free on mobile phones and landlines

[ Edited ]

Freephone numbers starting with 0800 or 0808 are now free to call from mobile phones as well as landlines.

The move is part of an overhaul of phone numbers and charges planned for many months by regulator Ofcom which has now come into force.

 

It said the cost of so-called service numbers, starting with 084, 087, 118 or 09, had also been simplified.

But there are warnings of confusion over the exact cost of these calls and that the burden on firms may rise.

 

More info: http://www.bbc.co.uk/news/business-33330163

and Official info here: http://consumers.ofcom.org.uk/news/simpler-call-charges/

 

Lets hope someone told O2.

Level 69: Guiding Light
Posts: 16,565
Registered: ‎31-03-2010

Re: Calls to 0800 numbers now free on mobile phones and landlines

A long time coming, and about time too.

I DO NOT WORK FOR O2



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Posts: 97,244
Topics: 758
Registered: ‎14-01-2013

Re: Calls to 0800 numbers now free on mobile phones and landlines

Thanks @Anonymous As you say...'Lets hope someone told O2'...Smiley Wink

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Anonymous
Posts: 0

Re: Calls to 0800 numbers now free on mobile phones and landlines

[ Edited ]
Calls will be free, but .... Will they use up your airtime allowance as well (so 60 minutes on a freephone call is 60 minutes used on your calltime?).
If so, it will mean call charges to 01, 02 & 03 numbers will kick in sooner, especially as many calls to 0800 numbers tend to involve lengthy wait times on hold.
Anonymous
Posts: 0

Re: Calls to 0800 numbers now free on mobile phones and landlines

Yeah lets hope it happens very soon as I often find I need to call these numbers on my lunch break at work and so far have a couple of quid in calls added to my bill already Smiley Sad

Posts: 114,401
Topics: 569
Registered: ‎04-04-2012

Re: Calls to 0800 numbers now free on mobile phones and landlines

But there is still a 25p per minute access charge....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Calls to 0800 numbers now free on mobile phones and landlines

@MI5 I thought that had been made clear it's not applicable to the 0800 numbers?

Could @Toby clarify please?

Anonymous
Posts: 0

Re: Calls to 0800 numbers now free on mobile phones and landlines

Three saw this coming and made 0800 numbers free a while back and used it as a marketing oppertunity.

Posts: 97,244
Topics: 758
Registered: ‎14-01-2013

Re: Calls to 0800 numbers now free on mobile phones and landlines

[ Edited ]

The text that came out to me on the 28th May stated

 

We are changing the way we charge you

 

If you call 08,09 or 118 look out for how these numbers are changed from the 1st July

We'll charge 25p a minute as an access charge to connect you

For more info visit 

http://www.ukcalling.info/

http://www.ukcalling.info/whats-happening

 

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Posts: 97,244
Topics: 758
Registered: ‎14-01-2013

Re: Calls to 0800 numbers now free on mobile phones and landlines

That second link tells you all about the 25p access charge....

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