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Posts: 83,149
Topics: 577
Registered: ‎04-01-2009

Re: Calls to 0800 numbers now free on mobile phones and landlines

All a little pointless as all the networks are free to charge youan access or connection fee.....and they all will. As said it will also come out of your minutes allowance so I will continue to use the Virgin app via my home phone or look for alternate numbers. I will definitely not be paying O2 25p......

Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Calls to 0800 numbers now free on mobile phones and landlines

Hi guys,

 

From 1st July 2015, 0800 numbers are free to call from your mobile. As indicated on our special numbers page here the access charge applies to numbers beginning 084, 087, 09 & 118, but we can confirm this access charge does not apply to 0800 numbers.

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Posts: 83,149
Topics: 577
Registered: ‎04-01-2009

Re: Calls to 0800 numbers now free on mobile phones and landlines

Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: Calls to 0800 numbers now free on mobile phones and landlines

That was the way read it but it could have been clearer.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: Calls to 0800 numbers now free on mobile phones and landlines

Hi @perksie

 

Which parts do you think could perhaps be worded better? I can take any suggestions or observations to the rest of the team.

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Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: Calls to 0800 numbers now free on mobile phones and landlines

[ Edited ]

Hi @Toby this was the text we all had:

 

We are changing the way we charge you

 

If you call 08,09 or 118 look out for how these numbers are changed from the 1st July

We'll charge 25p a minute as an access charge to connect you

 

It doesn't make it clear that 0800 numbers have no "access charge", which is what is causing the confusion.

 

It's not totally clear here either: http://www.o2.co.uk/help/everything-else/service-numbers

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: Calls to 0800 numbers now free on mobile phones and landlines

So O2 are still charging us for numbers that OFCOM have told us should be free?

That can't be allowed surely?
Posts: 27,019
Topics: 247
Registered: ‎29-07-2008

Re: Calls to 0800 numbers now free on mobile phones and landlines

No, 0800 numbers are free.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Calls to 0800 numbers now free on mobile phones and landlines

Haha thought I'd been told they're totally free, but you never know lol my memory has been known to tell fibs.!

Least it's clarified now.
Anonymous
Posts: 0

Re: Calls to 0800 numbers now free on mobile phones and landlines

They are totally free, they've tweeted me this link: http://t.co/uo9tUvrjXz