Buying internet usage via dongle

[Anonymous]

For the 2nd month running I have bought the ultimate surfer package at £13 but my confirmation email says £15. I am unable to have a 'live' chat as all the advisors arebusy. Anyone had this problem?

[MI5]

I#m on live chat now doing something else so try them again or call CS http://www.o2.co.uk/contactus

[Anonymous]

Hi there @Anonymous

   The price has gone up recently, from £13 to £15, but that's just for new customers. The existing customers are suppose to keep paying £13.00.

    How long have you been on that package?

[Anonymous]

Hi, I have been buying the highest internet usage for my dongle for approx 2 1/2 yrs and always paid £13....but now £15

[MI5]

Looks like a mistake has been made so best to contact CS as advised above.

[jonsie]

Call customer service. From what I understand it has gone up to £15 but according to a staff member on here existing customers continue to pay £13.

[Cleoriff]

Yes check post 3 on this thread...

[Anonymous]

ok - thanks and yes I will call Customer Service 🙂

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@jonsie wrote:

Call customer service. From what I understand it has gone up to £15 but according to a staff member on here existing customers continue to pay £13.

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