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Level 1: Joiner
Posts: 1
Registered: ‎13-11-2018

Broken phones sold as new?

27 minutes ago
Are you selling broken or refurbished phones as new? How come I have to fix phone 4 times, than you give me another what is broken as well? How many times I have to visit you, pay for transport, waist my precious time to get working phone?
I think everyone should be extra careful before visiting you, as something is not right.
Posts: 90,225
Topics: 539
Registered: ‎04-04-2012

Re: Broken phones sold as new?

What exactly is the problem?
Same fault every time or different faults?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: Broken phones sold as new?

@Ismail This is not O2 you are talking to here. This is a customer forum. We are all customers like you. O2 will not see your post here. Complain using this link https://www.o2.co.uk/how-to-complain

Posts: 72,831
Topics: 556
Registered: ‎04-01-2009

Re: Broken phones sold as new?

4 faults on one phone or 4 different phones. If one phone then deal with the manufacturers . If 4 going on 5 phones, perhaps it's something to do with your set-up?

Posts: 1,034
Topics: 8
Kudos: 152
Registered: ‎13-07-2008

Re: Broken phones sold as new?

UK consumer law protects you for up to 6 years after the point of purchase


If the phone is up to 6 months old the retailer would have to prove it complied with contract. After 6 months the burden of proof falls to the owner


You need to talk to your retailer about any issues you have had (although the fact you have accepted warranty repairs may diminish those rights depending on who carried out the repairs)


If O2 are the retailer the information you’ve already been given will help you resolve this. If its someone else then you need to contact them

Former Staff
Posts: 5,415
Registered: ‎18-04-2018

Re: Broken phones sold as new?

Hi @Ismail, and welcome to the forum!


I'm very sorry to hear you've some trouble with one or several of your phones. That's definitely not the kind of experience that we want our customers to have, so it'd be very helpful if you could tell us a bit more about your situation and the kind of faults the phone(s) had. This way we'll be able to advise you further, and pass on your feedback to the Business as well slight smile

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