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Anonymous
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Bluebook problems, when does it go past a joke?

Not really a consolation prize really is it? GEE WHIZZ THANKS O2! lol. Finally finished my letter, hand is gonna fall off. Only got to 5 pages, but that was enough of a whinge I think. Main point of the letter really was to stress that o2 customer services need to be trained on these issues, or the helpdesk does so the information is readily available to customers thus cutting the phonecalls I had to make from 7 down to 1. It isn't fair for me shout at the people working there if they have no information on it. The supervisor I spoke to gave me some hope that the complaints dept can access more information they can. Not gonna give up this fight til I get the pictures/messages out of it. Some hefty money off my bill (more than £20) or some decent training for the staff. Then I will be happy that my duty is done and I can finally let it rest knowing i've done everything I can. Damn me and my stubborness!

I shall definately let you know the outcome. Lets hope theres positive to come out of it. All this moaning doesn't do my karma any good
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Anonymous
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UPDATE

UPDATE:

O2 contacted me Monday to say they had recieved my letter of complaint and they're dealing with it.

Recieved about 6 calls from them on Tuesday, they have my login details and are trying to access my files. The method they wanted to use wouldn't work because I no longer have the sim card/phone it was registered to. They are trying another way and will call me Friday/Monday to say if they successfuly retrieved the files. Keep you updated!
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Posts: 79,637
Topics: 569
Registered: ‎04-01-2009

Bluebook problems, when does it go past a joke?

Hi Cara
Thanks for the update...fingers crossed for you. If you do get any joy please give me the email address you contacted them on and names of anyone who is dealing. Smiley Very Happy
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Anonymous
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Bluebook problems, when does it go past a joke?

I set up my Bluebook account in about October last year. I managed to log into it once and after that got the 'sorry you no longer have access' crap and it's been that way ever since. I don't even know why they bothered with it in the first place as no-one seems to know anything about it! A complete waste of time that o2 has no interest in fixing!