Hi all,
I've been having a problem with my o2 Bluebook for a few months now. When I try to log into it it says
Sorry, you no longer have access to this page...
Sorry
The owner of this page has changed the access rights for this page and it is now private.
An previous boyfriend of mine commited suicide at age 19 in December, my Bluebook holds photos of him and messages from him that I have recieved. These are pretty much the only things of him I have left so I hope you can understand why this issue is important to me.
Now. I started inquiring into this in January. It started off OK I spoke to what seemed like a helpful woman, who said she'd email o2 with the above error message and my contact details. She said that a department would be in touch with me within 72 hours. No word from them so I tried again, they resent the email and I was told to wait 72 hours again, which I did and I had still not heard from them.
After 5 calls of exactly the same as above, as well as being told the department all of the advisors were emailing didn't actually deal with bluebook I got through to a helpful gentleman who reconnected my simcard for me (I owe o2 some money from a previous bill but obv still have an account with them), which didn't resolve the issue so he tried other things which also didn't resolve the issue, and of course he sent an email to the help department. Still no word. I have definately been told that my account balance shouldn't affect my bluebook as I can still log into the o2 website and use the other features.
Now after todays phonecall, being the 7th. I am told again they will email the help department. To which I asked to speak to a supervisor, the woman told me she couldn't do this as she cannot do anything other than email this help department.
Am I going to be running round and round in circles waiting 72 hours for absolutely nothing and having to ring up again and go through the same process?
I've been told that A. Other people are having this problem and B. An outside company deals with Bluebook, but they haven't listed a number for o2 employees to contact them on.
I'm sure, this is awful training for the employees. It isn't their fault they don't have a clue about one of their own online services. It's poor training and information from the higher ups.
Does anybody else have this problem, what do you suggest I do? I am so angry! I have been calm and patient enough.
Thanks in advance,
Cara
