Bittery disappointed with Annovo UK.

[anticpated]

As some of you know, I had to send my telephone away for repair. Well it came back today however it was not repaired for no specified reason. After a few telephone calls I found out that the reason for it not being processed was "it is rooted". 

It's the same telephone from day one of ownership other than other LG software updates. I asked to see this evidence however to no avail I was refused this because of Data Protection. I'm really angry because it's only half paid, the USB port doesn't function correctly (as originally stated) and the fact I've been left with a £210 effective brick. 

Basically I feel like paying what I'm due, getting the telephone port fixed by LG and cancelling my O2 contract. It's made me that angry.

[MI5]

I'm sure you are but keep a copy of all correspondence and logs too.

[anticpated]

We'll see what happens. I hate being called a liar and then denied the evidence that proves they think I am.

I spent sometime and money on getting this fixed and have got nowhere quite fast. It looks like I may be forced to get a cheap temporary handset on a temporary basis until I get results. As I don't think I can be offline much longer in the long term.

[anticpated]

I've been thinking if I don't get anything resolved soon. I will write off the handset, pay off my contract and leave o2. The whole experience has been very unprofessionally dealt with by all parties involved.

[Beenherebefore]

A sign of the O2 times ?

[viridis]

Quick question.
Is it debranded.?
O2 repairs treat debrand as root and won't touch it.
LG will tho.

[MI5]

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@viridis wrote:
Quick question.
Is it debranded.?
O2 repairs treat debrand as root and won't touch it.
LG will tho.

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From memory his phone has always been debranded - Probably some numpty at Anovo didn't see O2 splash screen so just assumed !

[viridis]

That's what I'm thinking.
LG warranty will still be perfect just not via o2.
Via cpw?

[MI5]

CPW have helped me in the past - Never dealt with LG directly though but worth a try.
I certainly wouldn't give up on it......

[anticpated]

I was speaking to someone in CPW today and they said LG can use diagnostics bring up any system log info they need. According to the "engineer's report" my IMEI showed up as rooted which I of course protested. I am arranging to get my handset checked by another company if possible.

My firmware is LG D802 International/European ROM - it always has been. So for the sake of sanity I will fulfill the rest of airtime contract however I am in dispute about the device payments in what manner and how quick I will pay that off.

It's really a shame, however the third party services of O2 are terrible.

[Cleoriff]

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@anticpated wrote:

It's really a shame, however the third party services of O2 are terrible.

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It makes you suspicious of all these 3rd party network linked repair centres.

My son worked for Unipart who handled repairs for Vodaphone. He was very concerned because the majority of phones that came through were 'fault labelled' before they reached him for repair. They had a SET list of faults to choose from.

He said nothing appeared to be individualised to a specific phone problem

For instance the amount of so called water damaged phones he opened.. and actually had no water damage at all??

As a result, he passed on his concerns to all of the family...about dealing with the likes of Anova or Unipart:smileysad: