Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 2
Registered: ‎25-08-2020

Been taken to debt collectors for a sim i never received

Hi everyone hoping someone can give some advice.

Been dealing with o2 for about 3-4 months now with no resolve (never even had a sim with them as the sim i ordered never arrived and my countless calls to them are being ignored, i am being promised call back that never occur and my credit score has been heavily impacted for a sim i never received or used) is it more effective to go through the process of taking them to court or to deal with an ombudsman?
Level 70: Enigma
Posts: 17,364
Registered: ‎31-03-2010

Re: Been taken to debt collectors for a sim i never received

@AB9519 You can take a look at this page, which tells you how to contact the Ombudsman, and also how to use Resolver, which some people have found help through:

https://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2



Funniest-Thread-2
Posts: 117,681
Topics: 576
Registered: ‎04-04-2012

Re: Been taken to debt collectors for a sim i never received

@O2Georgina 

Can you help here at all please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
O2 Support
Posts: 163
Registered: ‎19-10-2019

Re: Been taken to debt collectors for a sim i never received

@MI5 Thanks for the tag, @AB9519  I am going to send you a private message to look in to your query.

signature
Level 1: Joiner
Posts: 2
Registered: ‎25-08-2020

Re: Been taken to debt collectors for a sim i never received

Thank you Bambino Smiley Happy