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Level 1: Joiner
Posts: 31
Registered: ‎23-10-2018

Bad to worse

So O2 were carrying out a 'network upgrade' in my area the past few days & so service has been hit & miss but then they apparently completed the work & everything was running great. I beg to differ. As far as I can see all they've done is decommission the mast I was getting reasonable service from (3-4 bars 4G) & so all's that's left for me now are the odd 0-1 bars of distant 4G cutting in & out. Great job O2 :-(
Posts: 16,393
Topics: 292
Kudos: 1,844
Ideas: 6
Registered: ‎13-08-2008

Re: Bad to worse

If o2 are doing an upgrade there will be downtime between the removal and new mast etc 


Download the o2 network app to keep updated 

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Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 63: Greatness Assured
Posts: 12,380
Registered: ‎31-03-2010

Re: Bad to worse

@woodmj You can download the My Network app and report the issue there: https://www.o2.co.uk/apps/my-network#download
Alternatively, you can get Pay & Go sims from the other networks, find out which one gives you the best coverage, and switch providers. No point staying with O2 if you don't get a good signal where you need it.


Level 1: Joiner
Posts: 31
Registered: ‎23-10-2018

Re: Bad to worse

Yeah I would walk if on PAYG but I'm only a few months into a 2 year contract.

They said they had completed work when I posted this afternoon but after reporting what I found shortly after the status went back to 'upgrading'

Something has to have gone wrong somewhere. I can't see why O2 would want to mostly kill off their service in an area. At least I hope.
Posts: 0

Re: Bad to worse

If they’ve finished the work. Have you tried rebooting the phone to see if that changes anything?
Level 1: Joiner
Posts: 7
Registered: ‎26-11-2017

Re: Bad to worse

Been having the same issues from the end of october, they kept saying it was mast issues and engineers are working on it. But it still isnt working, now theyre saying its because i live near an airport. Have lived near an airport for years never had these issues.