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Attitude - Blyth Store

Anonymous
Not applicable

My partner and I have just collected 2 further handsets to the ones we already have from the Blyth o2 store. These are our two boys first mobile phones and are Christmas presents. Unfortunately the attitude shown by the lady who served us was sarcastic and demeaning so we have decided to buy all the extras that you can for a mobile from a competitior. Thought you should know.

 

Jason Blenkiron

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jonsie
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Registered:

@version7point0 wrote:

@Anonymous wrote:

Use the complaints link, you will receive a response within 7 working days. The questions that @version7point0 said will happen is a standard survey, it's gathered for statistics etc

 

http://www.o2.co.uk/how-to-complain


You may be surprised to hear how much of an impact it can have on the individual and potentially the store then.

 

I would suggest addressing your concerns via both available channels.


Monthly reviews are so important. Calls are played back but in-store are completely different. Only feedback via complaints are a criteria. In this instance two sales were made so the manager and the employee are happy.....

Message 11 of 11
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