Are O2 Insurance and Customer Service Pointless?

[Anonymous]

I spend a little over 200 quid a month with O2 and have insurance on my phone.  The touch screen stopped working, I was told that if I had dropped it O2 would cover it, but as it stopped working all by itself I could pay a little north of 230 quid to fix it.  Does that sound like a good deal?  I wouldn't bother with their insurance again.

[jonsie]

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@Curr946 wrote:

I'm with @MI5. Its either a warranty repair or an insurance claim. Just remember it needs to be an accident when you drop it

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I would have bet on that....

[Anonymous]

@jonsie wrote:

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@Curr946 wrote:

I'm with @MI5. Its either a warranty repair or an insurance claim. Just remember it needs to be an accident when you drop it

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I would have bet on that....

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There's either an echo around the forum today or I'm feeling de ja vue 

[Curr946]

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@Anonymous wrote:

@jonsie wrote:

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@Curr946 wrote:

I'm with @MI5. Its either a warranty repair or an insurance claim. Just remember it needs to be an accident when you drop it

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I would have bet on that....

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There's either an echo around the forum today or I'm feeling de ja vue 

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