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Level 1: Joiner
Posts: 1
Registered: ‎30-12-2019

Anyone else’s local phone mast been down?

The phone mast near me has been down for the best part of 6 weeks according to the service checker. Rang in to enquire and complain and was told nothing can be done until it's fixed which "should be soon". Despite 6 weeks already passing. I was told to go to the next area along and check if it connects there to make sure it's not just my phone even though I have experience the same issues in the city center. Very irritating advice to put it nicely. 

Posts: 116,596
Topics: 573
Registered: ‎04-04-2012

Re: Anyone else’s local phone mast been down?

So your phone is working elsewhere @MsJac  ?

O2 never give timescales for repairs as they cannot be relied upon to be accurate, but they will compensate you when the mast is fixed. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)