Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 15: Gaining a Reputation
Posts: 585
Registered: ‎02-01-2014

Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

Hi, an older relative in his 70s wants a smartphone as so many places require apps these days

He has little knowledge of phones apart from messaging, and hasnt a

Is slightly deaf

Has 02 PAYG and wants to keep his number

But above all needs a guide to setting up and travelling round a smartphone

 

He needs apps for the docs; travelling by car, booking restaurants; 

 

Also if he needs a phone with clear amplified sound does 02 have one now and can it be tested at home? I had to buy one from another outlet in order to test mine at home.

Best Wishes

Posts: 111,888
Topics: 563
Registered: ‎04-04-2012

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

[ Edited ]

@Jenny105 

Keeping his number is no problem at all, no matter what phone or where it comes from.

To use apps it will have to be a smartphone, so that's either Android or iPhone.

All O2 choices are in the online shop for viewing https://www.o2.co.uk/shop

O2 allow you 14 days to try out the phone and return or exchange it if not suitable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,550
Topics: 576
Registered: ‎04-01-2009

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

Level 68: Extraordinaire
Posts: 16,171
Registered: ‎31-03-2010

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

@Jenny105 Google is both yours and your relative's friend:

https://duckduckgo.com/?q=guide+to+setting+up+and+travelling+round+a+smartphone&ia=web

I DO NOT WORK FOR O2



Funniest-Thread-2
Community Manager
Posts: 7,867
Registered: ‎23-07-2014

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

Hi there @Jenny105 Smiley Happy

I just came across your topic and thought I'd pop this link in here as it relates to choosing phones if you have a hearing impairment, it's from O2's Access for All help pages, see here. Maybe there could be some useful information for your relative too.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Level 15: Gaining a Reputation
Posts: 585
Registered: ‎02-01-2014

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

Thanks for the rep[ies . We went to the local store today to look at Smartphones.  There was an 1hr 1/2 wait to see someone so we passed on that and will return early am

 

Col wants pay as you go, cos  he will use the phone about once a day,    texts about 4 times a day and only wants to use apps for

picking up emails whilst outdoors ;  occasional map reading on holiday;

NHS apps;

and one or 2 others of similar nature. 

 Hence the desire for PAYG  as everything is sort term during a day.

I pay 6.00 a month and waste most of my mins, texts  and data as they are hardly used.

Level 38: Lively
Posts: 2,009
Registered: ‎04-04-2012

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

@Jenny105

I would recommend the Moto E series

https://www.motorola.co.uk/moto-e-family

£99.99 RRP sim free or the same from o2
https://www.o2.co.uk/shop/motorola/e6s#contractType=payasyougo


Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 15: Gaining a Reputation
Posts: 585
Registered: ‎02-01-2014

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide


@Marjo wrote:

Hi there @Jenny105 Smiley Happy

I just came across your topic and thought I'd pop this link in here as it relates to choosing phones if you have a hearing impairment, it's from O2's Access for All help pages, see here. Maybe there could be some useful information for your relative too.


Yesterday we got to 02 shop. Louis helped my relative to puchase a Sony Xperia phone. His first ever. Louis listened carefully and placed a few relavent apps in key positions. Hubs is up away now. Many Thanks.

Community Manager
Posts: 7,867
Registered: ‎23-07-2014

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide

Good to hear you got his phone sorted at the store thanks for the update @Jenny105 Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Level 15: Gaining a Reputation
Posts: 585
Registered: ‎02-01-2014

Re: Any book/guide/web page for older person wanting a Smartphone for first time- Dummies guide


@Marjo wrote:

Good to hear you got his phone sorted at the store thanks for the update @Jenny105 Smiley Happy


Writing a Message is almost ok , except he phones by mistake sometimes. 

Ringing out is ok, but he cant find how to take a call coming in !!

 

Hes too embarrassed to go back o thhe shop but Im hoping he will do soon. Meanwhile we'll look up You tube for ideas on set up for the Sony Experian