Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Highlighted
Anonymous
Posts: 0

7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

[ Edited ]

Right, had 7 years of terrible signal, awful customer service, rubbish phones that constantly break and must be sent off for repairs. 

 

Do yourself a massive favour, buy a phone FROM CHINA for literally a 3rd of the price eg: xiaomi mi4i/oneplusone/oppo/hauwei and get a sim only deal from another supplier that actually has signal in most of the UK. I can highly recommend the mi4i or theonplus one. mi4i is slightly faster and more compact. also takes Two sim cards. 

 

err and yeah they wipe the floor with anything samsung has ever sharted out. 

 

o2 signal is the worst ive ever experienced. yes i mugged myself off by staying with them for this long. But after seeing how my other sim card from another network constantly has full signal in even remote areas even for 3g ive finally reached breaking point. 

  

being a 7 year member (actually i think its a lot longer than 7) you might ask what benefits i got forbeing such a loyal customer. 

 

NONE, yes thats right absolutely nothing. not even a flipping "heres 10gb of data on us for being such a swell customer." 

 

ABSOLUTELY NOTHING

 

 

 

Highlighted
Posts: 100,256
Topics: 546
Registered: ‎04-04-2012

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Yeah Xiaomi stuff is pretty good.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 86,458
Topics: 729
Registered: ‎14-01-2013

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Hi @Anonymous

To be honest I am shocked you stayed with O2 for 7 years if you have had no signal?

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 67: Unsung hero
Posts: 14,979
Registered: ‎31-03-2010

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

I'm trying to figure out who you think is to blame for you staying with a network for seven years without getting a good signal? Is it also O2's fault that your phones weren't any good? If you have a sim from another network that works well, why have you waited until now to come on this site to complain?

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Anonymous
Posts: 0

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Your not addressing o2 here, this is a customer to customer forum, if you feel that strong then complain but sounds like you don't wish to

Highlighted
Posts: 79,899
Topics: 572
Registered: ‎04-01-2009

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Seven years is long time to stay loyal to a company that doesn't give you a decent signal. One of the reasons I buy a phone outright and get a sim only deal. I doubt making a complaint would do any good at all, signal varies from network to network but hopefully when the upgrading of areas is complete we will all be better off.

Go with the best network that meets your needs. Coverage should always be the first priority.

For the record, I have never had a problem with any Samsung phone but there are many other phones out there and your choice is indeed one of the better competition. Good luck with the new network.

Highlighted
Posts: 13,326
Topics: 81
Registered: ‎14-01-2014

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Lol, mate look, I love xiaomi stuff as much as anyone, I really do.
But they ain't no S6, they really aren't.
Will now go and read the rest of your post to see how it Ties to O2



Highlighted
Posts: 13,326
Topics: 81
Registered: ‎14-01-2014

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

1. 7 years with no signal, why are you even discussing staying?
2. What would be the point in them giving you 10gb, or even 100gb, you can't use it?



Highlighted
Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Hi @Anonymous,

 

I have sent you a PM.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Highlighted
Anonymous
Posts: 0

Re: 7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

[ Edited ]

MUGGED OFF YOU ARE MY HERO, I'VE ONLY BEEN WITH THEM ONE MONTH AND TO BE HONEST IT'S BEEN A TOTAL NIGHTMARE, FOBBED OFF WITH EXCUSES AND MONIES TAKEN FROM MY ACCOUNT AND PROMISED REFUNDS THAT NEVER HAPPEN AND THEM PROMISING 5-10 DAYS, I'VE NOT GOT MY MONEY BACK AND IT'S ALMOST ONE MONTH!  I'LL NEVER EVER GO TO O2 AGAIN.  THEIR CUSTOMER SERVICE IS ABISMAL WITH THEIR PROMISES AND "I'LL TAKE FULL CONTROL OF YOUR ACCOUNT(S)"..... THEY MAKE THEMSELVES LOOK A LAUGHING STOCK, MY NEXT STPE IS THE NATIONAL NEWSPAPERS AND IF ANYONE WANTS TO JOIN ME, LET'S BRING DOWN THIS SO-CALLED No.1 MOBILE PHONE COMPANY!!!!  THEY'RE ABSOLUTELY GARBAGE!!!!!

 

PS MY EMAIL IS:- (edited )if anyone wants to join this crusade?!!

 

Best Regards to you complainants.... you all deserve a Gold Medal!

 

Paul

(Skegness, Lincs UK)