4G

[Anonymous]

Just got my Samsung S6  and 4G coverage is good in my area. My phone settings are set to 4G/3G/2G auto connect. On the O2 website https://www.o2.co.uk/4g/setup/  you enter your number and a code is sent by text. When you enter the code you are given the option to select your phone from the list , but there are no phones on the list !  

Is it essential to go through this process at  https://www.o2.co.uk/4g/setup/   ? I dont have the 4G symbol on my phone despite being in a hot area

[MI5]

4g should be enabled automatically. Give CS a call on 202 if it's not.

[Anonymous]

Thanks, but is it essential to go through this process at  https://www.o2.co.uk/4g/setup/   ? I dont have the 4G symbol on my phone despite being in a hot area

[jonsie]

You don't need to go through the process.

The criteria is a 4G sim, A 4G tariff and a 4G Phone. 

Try texting ACTIVE to 2020, save the settings and reboot the phone.

If you still have issues call customer service to check you are set up for 4G. 

[MI5]

No it's not essential.
It should be automated.

[Anonymous]

Thank you

[jonsie]

Hope you sort it 

[MI5]

Let us know if it gets working for you.