4G tariff has gone down in price. I was told I upgraded too early.

[Anonymous]

I upgraded in this current bill period and is yet to receive a new bill, and a few days ago O2 has reduced the 4G tariff, so I decided to have a chat with O2 support to see if anything can be done. 

Not only did the advisor not know the price has changed, and took me a long time to educate him of the change, turned out the new tariff is only for "new customers", and when asked whether it meant I upgraded too early, I got a straight and abrupt "Yes".

Not too impressed since I was always happy with the chat support, but after spending more than an hour with the chat support I gave up. 

Is there anything can be done to escalate this? 

[Anonymous]

If you spoke to live chat first then speak to O2 on 202 to get further clarification.

If you wish to compile your complaint then the place to start is that call and then here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

You may or may not get what your wanting.

[adamtemp64]

correct info from a staff member is here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Upgrading-from-3G-to-4G-as-a-current-customer/m-...

No need to complain yet o2 are going to post clarification in the news section

@ toby any news of the update

[MI5]

Existing customers get either a data increase (to the next level) or a £5 reduction if already on the 8Gb tariff.

[Anonymous]

Good news for them which is reasonable.

Thank you @MI5.

[Anonymous]

Thank you for your info. 

As I read the other thread it comes in the next bill period? 

I really wish this has been communicated better to their support staffs, it was really confusing and I even had to tell them the price has been changed! 

[Anonymous]

Communication has been known to breakdown unfortunately.

[MI5]

The tariff reduction or data increase should show up the day before your bill is produced.
I was advised by CS to call back if mine didn't show on the 17th (my bill date is 18th) so I'm still waiting to see what happens......

[Anonymous]

Just wondering if @MI5 is seeing a change with the bolt ons? 

[MI5]

No I'm not and after another call to CS today I was told it would be taken off my bill (which is produced tomorrow) but it's not clear if "My O2" should change or if I just get a £5 discount each month.
Tomorrow will be the day to see if "My O2" changes too I guess 😞