Re: 4G not%20working%20where%20there%20is%20no%20w...

annaactually · ‎11-02-2021

I cannot connect to the internet using 4G. This seems to coincide with upgrading my data allowance on 24th Jan 2021 but it has taken a while to confirm as I have mostly been in a place where there is wifi. The phone (iphone 5S) connects eventually using 4G in my home but not in my studio (no wifi or hotspot) or car. I have no idea how to solve this. When wifi is enabled the connection speed is fast. My husband has no issues in the same studio.

MI5 · ‎11-02-2021

@annaactually

I'll ask @O2Waqas or @Anonymous to look into this for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎11-02-2021

@MI5 Thanks for the tag @annaactually will private message you regarding the issue.

Many thanks

O2Simon

MI5 · ‎11-02-2021

Cheers @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

4G not%20working%20where%20there%20is%20no%20wifi