Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
4G
Level 1: Joiner
Posts: 1
Registered: ‎03-10-2018

4G coverage

The 4G reception has been pathetic recently. I am at a point where I switch off 4G as the speed resembles dial up connection. I’m effectively paying the most expensive contracts (oh yes, two of them) for 3G. I’m referring to the area between Eastcote, Harrow on the hill, Wembley and Finchley Road. This nail the overground route of metropolitan. Canary Wharf is equally bad. What is the point to have top phone and contract if you can’t usenit? Really upset
Posts: 87,029
Topics: 529
Registered: ‎04-04-2012

Re: 4G coverage

Common complaint in congested areas unfortunately.
Network improvements are desperately needed in a lot of places.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: 4G coverage

I've just read the post below about using the latest MyO2 app to see if there are any network issues where you are. Might be worth a look at;

 

MyO2 Check Network Status

Posts: 87,029
Topics: 529
Registered: ‎04-04-2012

Re: 4G coverage

Network status page is here http://status.o2.co.uk/ but congestion won't show as a fault if that is the issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: 4G coverage

Many thanks, that web page is even better for setting up local alerts.