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Posts: 5,537
Topics: 113
Registered: ‎13-02-2019

34130006 unwanted text charged

Hi

I am a new 02 customer and new to this forum

I recently had my initial bill and noticed charge for supposed subscription to 34130006 which I did not request and for which I was going to be charged.

I contacted 02 customer services on 02 Chat and the person I chatted with was vey helpful and as I also had a problem with accessing sim messages 02 would send STOP to company for me.

I since got access to the sim and sent text myself as well.

Tonight I noticed the brilliant and helpful posts on this 02 Community and following the advice spoke again to 02 Chat and have had Bar to all Direct-to-Bill.

Thanks guys for the advice.

I hope others will find this useful as I am such a technophobe and did not know how to resolve this.

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Level 64: Magistrate
Posts: 12,653
Registered: ‎31-03-2010

Re: 34130006 unwanted text charged

@Mi-Amigo Glad you were able to resolve your issue. This is a common problem posted in the community. Here's a link for you, should you have this problem again: https://payforitsucks.co.uk/ and also: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I DO NOT WORK FOR O2

Posts: 5,537
Topics: 113
Registered: ‎13-02-2019

Re: 34130006 unwanted text charged

Hi Bambino

Yeh problem resolved very quickly and efficiently - so praise from me to 02 customer service.

I checked out your website and totally agree with your comments about these companies getting away with sending unrequested so-called subscription and charging the unsuspected for it.

 

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Level 64: Magistrate
Posts: 12,653
Registered: ‎31-03-2010

Re: 34130006 unwanted text charged

@Mi-Amigo Just to clarify, it's not my website. It's the hard work of another community member.

I DO NOT WORK FOR O2