202 WHO ?

[Anonymous]

Called 202 at 19.55 to be put on hold while 20.20 then the phone went dead so I called back, went through the switchboard again to be told they were closed at 20.27. Im sure it says 9pm ! or was it because I was calling about changing providers ? (been with O2 for 20years plus)

[Anonymous]

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@Cleoriff wrote:

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@jonsie wrote:

It certainly wouldn't have been because you were wanting to leave. Best guess is reduced opening hours over the Christmas period.

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If this is the case we would/should/could have hoped for some sort of notice....

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Agree but I'm betting either lines busy or people went home 

[MI5]

It should be on the contactus page if the hours have been adjusted.

[Cleoriff]

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@MI5 wrote:
It should be on the contactus page if the hours have been adjusted.

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Yes...The 'snip' I posted was taken tonight from the Contact Us page...so nothing showing as changed

[MI5]

Yeah, I know it's not on there but if changed should be.
In fairness they usually do change the times for holiday periods.

[Cleoriff]

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@MI5 wrote:
Yeah, I know it's not on there but if changed should be.
In fairness they usually do change the times for holiday periods.

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Maybe after the weekend then...we can live in hope....

[jonsie]

Opening times do alter over holiday periods and the website is never changed. However they do normally change the IVR.

[MI5]

I doubt the hours have changed yet for Christmas....

[jonsie]

Then maybe you were right about the office party.....

[MI5]

I doubt we'll ever know.....

[anticpated]

Herminone Granger would.