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Anonymous
Posts: 0

02UK scam being sent to pay monthly customers.

[ Edited ]

I don't know where to post this but I'd just like to raise awareness for other pay monthly O2 customers that may encounter the same scam I just nearly fell in it.

 

I just received a text message from 02UK in which the message states - "Dear Mrs J*** P*****. We've made some changes to our website and your account requires immediate validation to remain active. Please follow this link: ----------------"

 

The text is from 02UK not O2UK in which the O is a zero.

 

I clicked the link thinking O2 with one of these special offers or what ever. Which it took me to a replicate of the O2 website in which asked for my login detail which I entered incorrect but still let me in. It then asked for my name in which this area was filled in already, address, postcode and DOB which was filled in automatic as well. I entered false details again which then asked me to enter bank details to verify myself. I thought it was fishy and went to O2 live chat asked them about my account and they said it may be some 3rd party message and to never entered my information into these links again.

 

I could have been robbed of my hard earned money and I don't want anyone else falling into this trap. It's quite a common mistake but I clicked on faster then one might think!.

 

Happy New Year! Don't fall for it!

Posts: 88,093
Topics: 532
Registered: ‎04-04-2012

Re: 02UK scam being sent to pay monthly customers.

Scary how they knew your name !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 13
Registered: ‎06-08-2012

Re: 02UK scam being sent to pay monthly customers.

I have recieved a similar email to this evening , it had  my name, number ,date of birth etc . The only reason i new it was not real was it ending up in my junk mail folder . It was quite worrying how much info they had in the email.

Posts: 88,093
Topics: 532
Registered: ‎04-04-2012

Re: 02UK scam being sent to pay monthly customers.

These scammers get more and more clever by the day.
Keep your eye on your accounts and change your passwords to be on the safe side.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,554
Topics: 683
Registered: ‎14-01-2013

Re: 02UK scam being sent to pay monthly customers.

Thanks for the heads up on these scams....Maybe this is something for @Toby to be made aware of?...

I know he probably can't do much about them... but he can certainly inform O2....

 

*The Game Is On*


Highlighted
Anonymous
Posts: 0

Re: 02UK scam being sent to pay monthly customers.

Thank you @Anonymous and @Really-Dazed for highlighting these emails.

 

 

It is indeed worrying how clever and official looking these emails are that these people are sending to try to entrap a unsuspecting person.

 

 

O2's Link for help is How do I report a phishing email?

Anonymous
Posts: 0

Re: 02UK scam being sent to pay monthly customers.

Completely off topic, but i love the fact that someone edited the op's name in her original post, even though her forum username kind of gives the game away! Surprised

Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: 02UK scam being sent to pay monthly customers.

spit-take

"My life is a facsimile of a sham"
Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: 02UK scam being sent to pay monthly customers.

I have received many scam emails and a few text messages, but none posing as O2.

Also, I am normally called the customer or my email address, but not my name.

Thank you for highlighting this @Anonymous and I hope it will help others to be more cautious.

Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: 02UK scam being sent to pay monthly customers.

Hi @Anonymous ,

 

I'm Toby, the O2 Community Coordinator. Thanks for highlighting this!

 

If you could, please send me a private message with the contents of the email you received and I shall the team know about it.

 

 

Fancy writing a great device review or O2 forum guide? Send me a message!

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