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02 staff are real people

Micky1969
Level 1: Joiner
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I phoned up 02 tonight and the lady was so nice and very understanding. She helped and explained everything and we talked about sorting the problem out by phoning in the morning she said good night which really touched me cause it just made me feel I am not just a number or account number. It might sound crazy or silly but the personal touch goes along with me Thank you 02 for being real and for giving it the personal touch
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Cleoriff
Level 94: Supreme
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What a lovely post @Micky1969 

We hear so many complaints about O2 staff...it's great when someone posts positive feedback Smiley Very Happy

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable
Unusual to see on here and adds balance.

Nice to hear.
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jonsie
Level 94: Supreme
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Nice post. Politeness and respect go a long way in the service industry but it's a two way street. Sadly, all too often advisers are under pressure due to the volume of calls but it's nice when they can take the time for polite conversation, especially at the end of a long day slight_smile

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Anonymous
Not applicable

Hi there @Micky1969 

 

If you pass your O2 account details on to @Toby or @Anonymous  they will forward the feedback to the advisor and their Manager slight_smile

And thanks for taking the time to come on the website and post this, it is much appreciated .

Thanks!

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Toby
Former Staff
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Hi @Micky1969 ,

 

I shall let the team know about this slight_smile

 

Thanks for posting!

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