Solved: yet more rude bad customer service

Anonymous · ‎19-11-2012

can anyone assist with an email address for 02 customer service ? i have tried calling and have been in the queue for 3 x 40 mins and longer ( i have screen shots!) for it to hang up on me, I am trying after 6 years to cancel my contract, having never had a problem with 02 my iphone button has stopped working, first taking it to apple who suggest they can fix it for £120 but as its insured take it to the store, the staff member was horrifically rude and dismissive, he didnt have the time to help he had customers who needed contracts so passed me the shop phone and said call customer services we dont deal with damaged phones, i am then advised that although i have paid insurance for 6 years i need to pay an excess of £150 to get my phone fixed .... that's more than my house or car excess !!! there is no way I am staying with a company who has rude staff to start with... sorry rant over !

as i cant get in touch via the phone and have tried the website for email and just get no where... help please ?

adamtemp64 · ‎19-11-2012

well if insurance is £150 excess then apple at £119 is better and a straight swap on the spot.

But you can raise a complaint using the info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 11 Pro 256gb on unlimited data
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Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎19-11-2012

well if insurance is £150 excess then apple at £119 is better and a straight swap on the spot.

But you can raise a complaint using the info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎19-11-2012

There's also a web email link in my signature.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎19-11-2012

thank you for taking the time to reply

Anonymous · ‎19-11-2012

thank you for taking the time to reply

jonsie · ‎19-11-2012

Hope you get it sorted:smileyhappy:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎20-11-2012

I hope you get it sorted dls69

Send me a message if you would like to discuss your experience with customer service.

Cheers, Toby

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darrengf · ‎20-11-2012

Good Luck dls69

I hope that you get it sorted and We will always try to help you on here

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