where is my voucher? - Page 5

Anonymous · ‎11-02-2011

I bought a new mobile phone from o2 with offer of 50 pound high street voucher. I claimed it on popupsale.o2.co.uk as instruction on the flyer a month ago but I received nothing. I contacted the promotion team at o2promotions@grg.com many times but no reply as well. I also called customer service but they can not help as the promotions was hold by grg company and ask me to call them but I can not contact them as well. I have no idea about what is going on and feel terribly disappointed with o2 service, so confuse to continue use o2 or not with poor support for customer and unclear promotions.
is there anyone get the same problem?

Anonymous · ‎21-03-2011

OK GUYS, I HAVE CRACKED IT, I GOT ONTO O2 ABOUT MY MISSING VOUCHERS AND PHONED THE O2 CUSTOMER SERVICE, DONT LET THEM FOB YOU OFF WITH #### ABOUT GRG, THEY ARE WELL WITHIN THE ABILITY TO SORT IT OUT, I WAS TOLD THAT BECAUSE I GOT MY SIM IN FEB I COULDNT HAVE THEM AND WHEN I ARGUED AND TOLD THEM I HAD BLACK AND WHITE PAPER WITH THE OFFER ON (FROM THE FREE NEWSPAPER 'METRO') THEY SAID IT WILL HAVE TO BE SORTED, THE E-MAIL U NEED IS o2simplicitypromotion@grg.com
NOT WHAT THEY KEEP GIVING YOU, JUST SEND VERY ANGRY E-MAIL LIKE ME IT SOON GETS FIXED APARRENTLY THEY ARE ON THERE WAY TO ME AND I NEVER EVEN GOT A CODE.
BUT THE PPL AT THE CALL CENTER SHOULD SORT IT OUT

IF ANY1 WANTS MORE INFO E-MAIL ME ON
#### (NOT CAPITALS)

Anonymous · ‎21-03-2011

Hi all
I have been in touch with 02 promotions now for a week, emailing backwards and forwards.
I just feel I am being fobbed off constantly, my next move is a letter with information from Trading Standards and constant phone calls to customer service, though I dont like to take it all out on them as it is not their fault.
Good luck everyone with your Voucher endevors, I hope you all have more luck than I am.
Joyced

Anonymous · ‎25-03-2011

Hi there,
Just came across this forum, as have the same problem. O2 is not helping me to sort out the problem after emails to them and o2simplicitypromotion@grg.com nothing has been done.
They advertise an offer on their web site which is scam and they are breaking the contract as they are not willing to sort this out.
I think we should all make a complain to Ofcom and media to shame o2 for this practice.
Miss KMN

Anonymous · ‎28-03-2011

AT LAST AT LAST AT LAST
I may not have got a voucher, but I have been credited £50 plus an extra £10 to pay 1 months bill.... Which I suppose Is better than a poke in the eye with a sharp stick.
It took quite a bit of doing and constant email but at least it is all sorted. Maybe next time O2 will think a little harder about the promotions they are offering and make sure they can come up with the goods, because believe me when I say, I WILL NOT be quite so quick to take up any offers again.
Thanks to everyone on here for your help with this , you were all superstars and I would have just sat here and done nothing without all your encouraging messages and resolutions.
Thanks
Joyced

jonsie · ‎28-03-2011

Let's hope everyone gets this issue resolved. It's not right that you have to continually ring or write. Doesn't do the blood pressure any good either.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-03-2011

Hi Joyced
That is exactly what they have done for me too. I agree though they should get their act together, for such a large company their customer relations is terrible. I also wish the rest of you luck in sorting out the problem, but dont give up, keep at them and i am sure you will get the same result as we did eventually.

Anonymous · ‎11-04-2011

So, I have just sent off my first email, not expecting a speedy response to be honest and not looking forward to weeks of phone calls. Also, it's very confusing that some people have finally received a voucher yet others have only been offered phone credit? I am keen to get the original voucher as promised, not £50 worth of phone credit as I will probably never spend it.
Not impressed at all.

Anonymous · ‎20-04-2011

HI ALL, AFTER 1 WEEK 3 EMAILS -NONE RESPONDED TO, AND 3 PHONE CALLS TO 202 I HAVE HAD FIFTY POUNDS CREDITED TO MY ACCOUNT - NO VOUCHERS!!
THEY TRIED TO FOB MY OFF WITH THE STORY THE SALES PERSON HAD BEEN MISINFORMED & THE OFFER WAS 'FROM 2010'????? AND SHOULD NEVER HAVE BEEN GIVEN TO ME? THEY COULD NOT OFFER ANY EXPLAINATION THAT I HAD TAKEN OUT THE CONTRACT DUE TO AN ADVERT ON A NATIONAL RADIO STATION RE: THE HIGH ST VOUCHERS ETC, THE GUY KEPT REPEATING IT WAS A 'GOODWILL GESTURE' - HEY ITS MY BILL FOR NEXT 3MTHS, SO KEEP TRYING........ 😐 AND REMEMBER O2 - THEY THINK ALOT ABOUT YOU!!!!!!!!!!!!!

Anonymous · ‎19-05-2011

Have the same issue with vouchers. can't seem to get hold of anyone at O2.
Who did you speak to to get your £50 credit?

Anonymous · ‎02-06-2011

Hello
I've been having the same problem, have been trying to get answers for a month, by calling them and sending e-mails. They do'nt respond to my e-mails and when I call, they give me different information every time and are not being helpful. I've started to feel this is just one big scam I'm fed up and thinking that after my two 02 contracts finish I'm switching to another company.