what annoys me is the fact i phoned at 8.01 exactly and I'm still on-hold, started a web chat and got half way through the process and they ended the chat.
I tried calling them off my work phone only to go through all the options and then be told by an automated message there to busy to take my call and hang up.
absolute joke, every year this happens. I understand it's a big launch, but it happens annually - surely they can prepare for it!! maybe if they'd released more information sooner rather than leaving it until 15 mins before the phones opened they wouldn't have agents on the phone so long explaining all the different tariffs as nobody can get on the website to see them!!
14 years I've been with O2 and it never ceases to amaze me that this still happens after they've experienced the same issues for years.
rant over
