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uSwitch and Apple Watch questions

ossocafe
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Hoping to get some advice. I switched (today) to a uSwitch affliate offer of 32GB for £8 pm and also had an existing Apple watch airtime (30 day rolling) plan which cost £5.10 per month. I was out of contract and was hit by the April increases (£9.80 pm for airtime and £7.12 for the watch). There was an existing discount on my bill (on the affiliate offer from uSwitch from last March) of £1.96 per month making the monthly total £14.96.

 

As I was out of contract, I took out a uSwitch deal today for £8pm (32GB) which has now been applied. What has happened is that the £1.96 discount has been removed so by reducing my phone cost from £9.80 to £8 per month, and keeping my watch airtime plan in place, I'm now paying more (£15.12 pm) than before I changed.

 

Having spoken to O2 customer services this morning they told me that despite being within the 14 day cooling off period for the uSwitch deal I signed up for today, if I cancel I cannot go back to my old contract. They say this is in the affiliate terms and conditions but I am unable to find this and they can't show me anything in writing.

 

They also say that if I cancel the watch airtime agreement (was out of contract in 2022) I am not able to get a new deal (with O2 or anywhere else) unless I buy a new watch from O2. The restriction is apparantly that once you cancel a watch contract you can't (ever) reinstate this as airtime only.

 

Can anyone please shed any light on this? As things stand unless I can make a change I plan to cancel the watch airtime agreement and go back to paying £8 per month in total.

 

Thanks for any advice.

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MI5
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@ossocafe 

The discount on your last contract may not have been from uswitch.

I have the same tariff and there is no uswitch discount showing for me - I just pay the £8.00.

If you have more than one contract you are entitled to a multisave discount, although watches are usually excluded, so that is a mystery.

Also the bit about cancelling the watch plan and reusing the waych with O2 or elsewhere is complete 💩

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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pgn
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The having to buy a new watch bit is bs, in my opinion - nothing stopping you from adding a watch to your existing iPhone on contract at any time Activate Apple Watch Guide (within the limits of MyO2's total device limitation, and O2's own peculiar way of adding, at £7/year, the watch to the phone contract).

The increase for an iPad or iWatch data only every April is only 0.75, 75p - but the phone contract always goes up by 1.80 from this April (thanks, Ofcom).

And the bit about reverting in 14 days, yes, there O2 CS are correct - your original deal may no longer exist.

Too many changes all at once, and a watch, makes O2 uncomfortable, @ossocafe.

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ossocafe
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Thanks for confirming re: the watch as it sounded like BS.

I don't know where the discount came from but it appeared when I did the same uSwitch deal last year.

I guess it could have been a multisave discount.

 

My plan is to cancel the watch then add it again and see what happens. 

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ossocafe
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Thanks - the watch was already on the contract but I think I'll try to remove it and re-add. I don't think it's worth over £15pm (combined phone and watch) for my use and worst case is I go back to £8pm and have no watch contract which I can live with.

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Enlli
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Unless you want to use the watch when away from the phone then I don't see the advantage of paying £7 per month.

Bluetooth does all I want

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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ossocafe
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I'm beginning to think the same way. There have only been a handful of times when a watch-only cellular plan has actually been useful

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MI5
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Pointless in my opinion too, esp as the cost keeps going up every year.

Won't be long before it's £20 a month !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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