on 05-05-2024 22:40
An observation: when I scroll down this frequently-referenced page:
https://www.o2.co.uk/international/using-your-phone-abroad
I get to a section that says:
Yet clicking inside the red outline takes me to
https://www.o2.co.uk/shop/international/the-international-bolt-on
...which clearly has nothing to do with the "O2 Travel Inclusive Zone Bolt On".
Can this be corrected, @Dave-O2 ?
10-05-2024 13:59 - edited 10-05-2024 14:33
10-05-2024 13:59 - edited 10-05-2024 14:33
It's still incorrect, for all the reasons pointed out by @Cleoriff above - The International Bolt On is for cheaper calls FROM the UK *to* certain International destinations (outside the UK).
Viz:
Calling abroad? Paying a fortune? Our International Bolt On is perfect for Pay Monthly customers making international calls from the UK.
For £3 a month you’ll be able to make calls to international mobiles and landlines, from just 1p per minute.
on 14-05-2024 11:42
on 14-05-2024 11:42
@Dave-O2 - it is still wrong, just look at the description on the incorrect page vs the description of the O2 Travel Inclusive Bolt On:
The offer it SHOULD link to is:
Currently it links to nowhere, but the O2 International Bolt On at £3, which discounts calls FROM the UK (at home) TO several International destinations clearly is not the page that should be linked to in a page called:
https://www.o2.co.uk/international/using-your-phone-abroad
14-05-2024 13:14 - edited 14-05-2024 13:14
14-05-2024 13:14 - edited 14-05-2024 13:14
And I would add that the text in the first box on the left on https://www.o2.co.uk/international/using-your-phone-abroad
is itself confounding...
O2 Travel £6/day in many locations
O2 Travel Inclusive included with certain tariffs at zero additional cost (and also available as a VOLT perk!).
Nice to see clean, clear advice on O2's own pages, not 🤦🏼
on 14-05-2024 16:14
on 14-05-2024 16:14
@Dave-O2 -
https://community.o2.co.uk/t5/New-to-O2/Phone-in-USA/m-p/1717507/highlight/true#M5133
Case in point: confusion reigns!
Time to grab the bull by the horns ...
on 23-05-2024 09:54
After providing some of the above feedback, there have been further updates to the page this morning 👍
on 23-05-2024 10:12
on 23-05-2024 10:12
I've just checked. It appears they have removed the International Bolt On completely from this page
https://www.o2.co.uk/international/using-your-phone-abroad
which is now just showing
O2 Travel, O2 Travel Inclusive and 'BUYING a BOLT ON if you need more when abroad ie
Much clearer. Thank you.
Veritas Numquam Perit
on 23-05-2024 11:05
on 23-05-2024 11:05
Thanks, @Dave-O2 - great stuff!
The only thing that could be added to make the middle paragraph, O2 Travel Inclusive Zone, really good is:
"Also included free as a VOLT benefit to O2's Pay Monthly customers who are with VirginMedia."
You have to make the most of those synergies. after all! 👍