sorry a phone mast in this area isn't working

paddyguy · ‎30-05-2019

the mast that is im using is 10 miles away from my location and its been down since last week and i find it funny that im not connecting to any masts in my area and ive been told its a vodafone area not o2

MI5 · ‎30-05-2019

You're doing well to use a mast 10 miles away.....!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎30-05-2019

@paddyguy Vodafone and O2 share their masts. I don't know if it's all of them, but it's a significant amount. http://www.mobilenewscwp.co.uk/2017/07/06/vodafone-o2-mast-sharing-completed-2018/

I DO NOT WORK FOR O2

paddyguy · ‎30-05-2019

well im only getting two bars at moment 😞

MI5 · ‎30-05-2019

I'm not surprised over that distance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎30-05-2019

Better than none. O2 normally don't put time frames or limits on mast repairs.

I DO NOT WORK FOR O2

paddyguy · ‎30-05-2019

i will keep you updated

MI5 · ‎30-05-2019

Please do...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-05-2019

Don't think any of the providers put timescales on repairs as they have to get permission to access the land the mast stands on and might have to negotiate with the local council to close a road depending on the site and what is required.

The My Network app had an open fault for a mast near where I work for a good five months as they had to get a road closed and the local council isn't exactly quick off the mark (are they anywhere?)

paddyguy · ‎01-06-2019

well ive been told they are workin hard to fix the mast and the my network app is greet