General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Honestly 02 is a joke

I had an Apple Watch Ultra 2 which we just managed to get the sim plan through technical team, I’ve now upgraded and can’t get the mobile service working because all it says is “We believe you have an existing watch plan but we are having difficulty ...

O2 Unlimited Ultimate Plan Changed?

So 4 months ago, I chose 2 flagship handsets with O2, being attracted by their Unlimited Ultimate Plan. Along with the 90 day Switch, the Prime and Disney+ the next big thing was the McAfee Security VPN they chucked in for free. 2 months ago I was to...

No Blue Monday prize emails since mid November

Hi.I've been reporting my missing Blue Monday prize emails since mid November (when I used to receive them right after winning). They are not showing in the junk folder, which I check regularly. By the time any codes have been investigated and sent t...

Switch up changing to 11 months

Heads up from January switch up will be every 11 month instead of 3 month!

O2 Recent Migration Issues PAYG

Hello, I contacted support online and that didn't really help, so I'm seeing if somebody else can help me here. I'm not too sure if somebody can, but it's a good try. Since changes to O2 PAYG accounts and billing systems were introduced, my O2 PAYG h...

02 themselves are doing the hacking through their app.

02 are doing the hacking through their app. Look through all the small print and contract. They have made sure that you agree to their interference in your photos, emails, music app. look closely at the “competitions” provider. It’s a hacking service...

Illegal activities by 02

O2 are acting illegally. They will get into your phones settings with their app ( which obviously you have agreed to in their small print) they will put bugs, trackers and spy ware on your phone if you dare to leave the tosssssserrs! Firstly they dir...

sim for my son

Hi, I'd be really grateful if anyone here can advise me on this.I am a long time 02 customer, my wife is also now since 02 took over her provider.I want to get a pay monthly SIM for my son and am wondering if there is a plan that woulold make better ...

Roaming networks in the USA

Hello everybody. Im going to Orlando at the end of January and have a couple of questions. The last time I went to the USA I remember roaming on Sprint however it was quite abysmal. I was on 3G most of the time and even 1x (whatever the hell that is)...

O2 in Belfast

What on earth is going on with O2 in Belfast? Was there today and my iPhone and iPad both showed 5 bars of 5G but nothing was loading at all. Friend also on O2 had exact same problemon his devices. My work sim with EE worked fine.