General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

My data and outgoing calls have been turned off due to the payment issue (see topic from last week)

Above. I had an official email from O2 about an hour ago telling me that due to the "payment issue" on my account (which was actually paid off 5 actual days ago) my data's been turned off and ALL outgoing calls have been redirected to the payment cen...

Wow won on on Priority

Wow, in all the years of doing a competition or prize draw, I finally won something on the new Blue Monday thing, and got a free £2 greggs voucher.. The prize was a £20 gift card for Pizza Express.. Woohoo....

Maximum lines issue when upgrading

Hi, very much aware this is a customer led community and not staffed by O2 but just wanted to explain an issue I have and see if anyone else has had it or has had it rectified. I have 8 lines on my account (mine plus various family member phones, 2 t...

Next list of towns for 3G Chop

https://www.ispreview.co.uk/index.php/2025/04/o2-expand-uk-3g-mobile-switch-off-to-norwich-telford-guildford-and-torquay.htmlAnd from VMO2https://news.virginmediao2.co.uk/virgin-media-o2-to-continue-3g-switch-off-in-norwich-telford-guildford-and-torq...

Why do people think my iPhone 16 is in Spain?

I keep getting adverts in Spanish!When I log on to certain websites I receive an email asking if it is really me as the phone appears to be in northern Spain.

uSwitch and Apple Watch questions

Hoping to get some advice. I switched (today) to a uSwitch affliate offer of 32GB for £8 pm and also had an existing Apple watch airtime (30 day rolling) plan which cost £5.10 per month. I was out of contract and was hit by the April increases (£9.80...

Number transfer issue!please help!

Hello I ve quite the same problem as many people here I can see. on 16th April I ve bought a new device with a package and git my temporary sim. Then a day later I ve requested to move my old number from Vodafone to O2 to be replaced with my temporar...

3G SWITCH OFF

I am in my 80's and need some advice!I need to update my phone but want to retain my existing SIM (which I have had for several years) which is suitable for my needs. Will this SIM fully work in a new handset after the 3G switch off?As far as the han...

Price Rise 2025

When playing around in MyO2 I came across the followingMonthly price of your Airtime Plan will increase each year from your April bill.Please refer to your current contract form for details of this increase.Excludes Essential Plan. So I looked up my ...

The Death of Customer Services

Interesting article. Much of this we know or experience.Probably why my Pixel as a 'wait for me' feature in the phone app.https://www.theguardian.com/money/2025/apr/17/the-death-of-customer-service-why-has-it-become-so-so-bad