Re: sms over wifi calling

BarryW · ‎06-07-2020

I am very disappointed that O2 have not implemented sms over WiFi Calling to date. There have been questions here about this feature for around three years with promises, promises...

I get weekly requests from my bank, the government and many other oranisations requesting me to type in a number from a text they have sent me to enable me access their services. Life is becoming very difficult without this feature.

If persons here are having the same issues can I ask you to complain to O2, the more complaints the better. After all if EE and Three can do it why not O2. Users on Vodafone are in a similar situation.

Bambino · ‎06-07-2020

@BarryW If using SMS over WiFi is a necessity for you, and two of the other networks have that facility and O2 have no plans to implement it, then the answer for you should be clear.

I DO NOT WORK FOR O2

MI5 · ‎06-07-2020

Yeah we're all waiting for it to happen but it's too complicated for O2 to figure out how to do it apparently.
Maybe they need to poach a network guru from EE

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

bigdavie88 · ‎06-07-2020

Is it just me or does this service not make sense?....is there something wrong with whatsapp?

madasaf1sh · ‎06-07-2020

@MI5
I think BT paid Ericsson or Nokia a lot of money to implement a niche service.

Three built a new cloud network infrastructure, so basically started again

People need to remember there is no money in sms services, and the current system works for over 99% of customers.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bambino · ‎06-07-2020

@bigdavie88 wrote:
Is it just me or does this service not make sense?....is there something wrong with whatsapp?

@bigdavie88 Banks and the government don't use WhatsApp, so yes, it's just you.:smileywink:

I DO NOT WORK FOR O2

BarryW · ‎06-07-2020

Bambino...

Indeed I would consider moving but neither option of EE or Three is ideal. I ordered a payg sim from Three last week and never managed to register. They supposidly sent me an email confiming my email address which I never received. Three days of hell on the support (sic) may be realise that Three support are not up to the job. This leaves me with EE. I shall probably try the same with EE.

Pity as I like O2.

BarryW · ‎06-07-2020

bigdavie88...

That would be a far better solution but how do we convince the banks, government and other bodies to change?

BarryW · ‎06-07-2020

I guess we never will?

ewanrw · ‎06-07-2020

EE only support on contract, not PAYG.