i always find it funny when i get that surprise as i already get free calls to other o2 mobiles but hey its better than nothing,would certainly not switch networks cause of it,thats a bit extreme dont ya think?! lol
Maybe the user just means they should consider changing some of the surprises to make them better value etc like o2 have done with pay monthly treats where now instead of free mins or texts etc since most ppl get these inc in contract they give you exclusive treats like free blockbuster online dvd trial etc!