Re: sign up problem

slowsandal · ‎30-06-2024

why does signing up to this site not work if connected to a VPN

MI5 · ‎30-06-2024

Probably some kind of security feature.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

slowsandal · ‎01-07-2024

well i have to use a vpn for security because my wifi is unsecure

Bambino · ‎01-07-2024

@slowsandal I've tried to log in using a VPN in the past and have been unable to do so. It's obviously something O2 doesn't like. Don't know the reason why.

I DO NOT WORK FOR O2

madasaf1sh · ‎01-07-2024

@slowsandal

What IP is your VPN giving?, as if it is a non UK IP, the o2 website has never liked it.. So try setting your VPN to use a UK based IP.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

slowsandal · ‎01-07-2024

i have it set to uk, once i had created the account i am able to log in using a vpn, it just wont create an account while using a vpn

Enlli · ‎01-07-2024

The best way to create an account is by using mobile data on the phone / SIM the account will refer to.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

slowsandal · ‎01-07-2024

that was not possible in this case because the reason i joined is to make a complaint about the mobile data not working in my area

Enlli · ‎01-07-2024

Just turn the VPN off while you register. Can't see it being a problem in the time it takes to do that.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

slowsandal · ‎01-07-2024

thats what i had to do but it is a security risk, it only takes seconds to hack