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ripped off

Anonymous
Not applicable
I have 4 contracts with o2 and have recently found out i should have been getting discounts for having more than 1 phone but have been told i should have asked at time i took them out this is unfair and unethical of o2 if this is not rectified im cancelling all 4 contracts and changing provider
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MI5
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How to cancel here but be aware there will be penalties to pay https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Rules on discounts here https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H... but they do need applying for within 30 days of starting contract.
You can find complaints on this link if you think you have a case that needs investigating.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
Level 94: Supreme
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Actually, it's probably Family Plan you would be eligible for https://www.o2.co.uk/family-plan but again, you must apply within 30 days.
If you are on refresh just buy your phones (no discount on them anyway) a you can cancel the airtime for free.
Get your phones unlocked first though so you can use them on another network on a sim only tariff.
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
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madasaf1sh
Level 67: Unsung hero
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The Onus is on you to request any discounts applicable to you, and is the same as all businesses you have to ask as no one automatically gives them
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 4 of 4
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